jilibet's Privacy Policy

1 Introduction and Scope

jilibet is an online gaming and betting platform that provides various services to users in Bangladesh. This privacy policy clarifies our responsibilities and commitments regarding the personal information of our registered and prospective users.

By using the jilibet website or mobile application to open an account, make a deposit, play games, or use any service, you are considered to have accepted the terms of this policy. You must be 21 years of age or older.

This policy may be updated from time to time. For significant changes, we will notify you via your registered email or through the platform. It is your responsibility to check this page regularly.

2 What Information We Collect

When you register and use services on jilibet, we collect certain personal and technical information. This information is used to ensure service quality, maintain security, and meet legal obligations.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name and date of birth
• Mobile number and email address
• Username and password created by the user (stored in encrypted form)
• National ID card or passport details (at the time of verification)

2.2 Financial Transaction Information

During deposits and withdrawals, we store payment-related information such as partial bKash, Nagad, or Rocket account numbers and relevant bank account details. Full payment card or account information is never stored on our servers — these are handled directly through payment processors.

2.3 Usage and Behavioural Information

Information automatically collected while using the platform:

• IP address and device type
• Browser type and operating system
• Time of access, location, and pages visited on the site
• Gaming history, bet amounts, and transaction records
• Session cookies and analytics data

2.4 Communication Information

When you contact our customer service team via live chat or email, the content of those conversations is recorded for service improvement and record-keeping purposes.

3 Purpose of Data Use

jilibet uses your information only for specific and legitimate purposes. Each purpose is explained in detail below:

3.1 Account Management and Identity Verification

Your information is used to verify your identity, open your account, keep your login secure, and process any account-related changes. This is essential for the security of your account.

3.2 Processing Financial Transactions

Relevant information is needed to complete financial activities such as deposits, withdrawals, and bonus payments. jilibet uses this information for all transactions starting from a minimum deposit of ৳100.

3.3 Fraud Prevention and Security

Behavioural data is analysed to detect unauthorised logins, fraudulent transactions, and suspicious activity in order to maintain the overall security of the platform.

3.4 Responsible Gaming Monitoring

We believe gaming should be enjoyable and within your control. By analysing your gaming behaviour, jilibet can provide support as needed in line with our responsible gaming policy.

3.5 Providing Customer Support

Your information is used to resolve your questions and complaints quickly, improve service quality, and provide relevant technical assistance.

3.6 Compliance with Legal Obligations

To comply with applicable laws and regulations, such as anti-money laundering rules, your information is retained and used as required by law.

3.7 Service Improvement

Aggregated and anonymised data is analysed to improve platform performance, develop new features, and enhance the user experience.

4 Sharing Information with Third Parties

jilibet does not sell your personal information or transfer it to third parties for commercial purposes. However, for operational purposes, limited information may be shared with certain parties:

4.1 Payment Processors

Necessary financial information is shared with the relevant payment service providers to complete transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers. These providers operate under their own privacy policies.

4.2 Technology and Service Partners

Game provider studios (such as Evolution, Pragmatic Play, JILI, PG Soft, and others), server hosting providers, and security firms may have limited access to information for operational purposes. They operate under strict confidentiality agreements.

4.3 Legal Authorities

We may be legally required to provide information to authorities under court orders, lawful requests from investigative agencies, or anti-money laundering regulations.

4.4 Corporate Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity, but the terms of this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jilibet website and app. Cookies are small text files stored on your device that help identify you on your next visit.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens, and enable basic platform functionality. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and previous activity, making your experience more convenient.

5.3 Analytics Cookies

These cookies are used to collect anonymous statistics about how users interact with the site. Individual users cannot be identified from this data.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

6 Data Security Measures

jilibet takes industry-standard technical and organisational measures to keep your information secure.

6.1 Encryption

The site uses SSL (Secure Sockets Layer) encryption, which protects data transferred between your browser and our servers. Sensitive information such as passwords is stored using strong hashing algorithms.

6.2 Access Controls

Only authorised staff may access your information, and only as needed for their specific duties. Access rights are reviewed regularly and unnecessary access is revoked.

6.3 Security Monitoring

Servers and databases are monitored around the clock. Any suspicious activity detected is acted on immediately.

6.4 Third-Party Audits

Regular external security audits are conducted to identify and address vulnerabilities, strengthening the overall security of the platform.

While we take every precaution, no organisation can guarantee 100% security on the internet. Keeping your account password confidential and logging out from unfamiliar devices is also important for your own security.

7 Data Retention Periods

jilibet does not retain your information beyond the time it is needed. How long data is kept depends on the type and purpose of that information:

• Account information: For as long as the account is active, and for a specified period after closure as required by law.
• Financial transaction records: For the period required under applicable financial regulations.
• Communication and support records: For a reasonable period to ensure service quality.
• Cookie and session data: Deleted when the session ends or the browser is closed.
• Analytics data: May be retained in anonymised form for an extended period.

Once the applicable retention period has passed, data is securely deleted or anonymised so that no individual can be identified.

8 Your Rights Regarding Your Information

jilibet believes every user should have transparency and control over their own information. Your rights are set out below:

8.1 Right to Access

If you want to know what information we hold about you, you can submit a request to our support team.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request a correction. This can usually be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some data may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be limited, particularly if there is a dispute about the accuracy of the data.

8.5 Right to Object

You can object to the use of your information for marketing communications or analytics purposes.

To exercise any of the above rights, please contact our customer service team. We will respond to your request within a reasonable time. You can also find answers to more questions about data protection on our FAQ page.

9 Protection of Minors' Information

jilibet provides services only to individuals who are 21 years of age or older. We do not knowingly collect information from minors.

Age is verified at the time of registration. If a minor has registered using false information and this comes to our attention, their account will be closed immediately and all associated data will be deleted.

If you believe a minor known to you is using our platform, please notify our support team immediately.

10 International Data Transfers

For the operation of jilibet's servers and services, your information may in some cases be processed on servers located outside Bangladesh. Regardless of where your data is processed, the standards of this privacy policy will be maintained.

Where data is transferred to a third country, the necessary contractual safeguards are put in place to ensure your information remains appropriately protected.

11 Policy Changes and Updates

This privacy policy may be revised from time to time to keep pace with changes to our services, technology, or legal requirements. For significant changes, we will:

• Update the "Last updated" date at the top of the page,
• Display a notice when you log in to the platform, and
• Notify you by email where applicable.

Continuing to use the platform after any changes are made will be considered acceptance of the revised policy terms. We therefore recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, suggestions, or complaints about this privacy policy, please contact us directly. jilibet's customer service team is available 24 hours a day, 7 days a week in both Bengali and English.

After receiving your privacy complaint, we will investigate within a reasonable time and inform you of the outcome. To learn more about us, please read our About Us page.